Please know, we sincerely apologize that you order has not yet shipped. Regardless of the expectations that we had for arrival times of shipments, we realize we made some poor assumptions regarding shipping speed of our order volume, port handling times and customs inspections. At this point in time, some product has arrived and orders have been fulfilled in the order they were received. As more product is released from port, we are able to turn around orders for carrier pickup in as little as 24 to 48 hours. However, at this time we do not have an estimated date of when remaining containers will be released from port customs. We appreciate your patience and understanding; please reach out to us via Intercom Chat or via email at email@example.com if we can be of any assistance.