Please know, we sincerely apologize that you order has not yet shipped. Regardless of the expectations that we had for arrival times of shipments, we realize we made some poor assumptions regarding shipping speed of our order volume, port handling times and customs inspections. At this point in time, some product has arrived and orders have been fulfilled in the order they were received. As more product is released from port, we are able to turn around orders for carrier pickup in as little as 24 to 48 hours. However, at this time we do not have an estimated date of when remaining containers will be released from port customs. We appreciate your patience and understanding; please reach out to us via Intercom Chat or via email at support@tryshared.com if we can be of any assistance.

We processed and fulfilled nearly 100 orders within the first several days after the first half of the batch of product we were expecting had arrived. Depending on the destination, we typically utilize two line haul carriers to handle our shipments. While many of those shipments departed our facility and were accepted and processed without issue, about a 3rd of them were rejected or returned by the carrier due to an issue with the paperwork that is required for the high capacity battery shipped with every Zoomer. We are actively working the issue so that those rejected shipments can be reshipped right away, and understand how frustrating it can be when our loyal customers have already waited so long. Thank you for you patience and please please reach out to us via Intercom Chat or via email at support@tryshared.com if we can be of any assistance.

Zoomers shipped via LTL freight come nearly fully assembled. All that is required after removing your Zoomer from the packaging is to attach the handlebars with the cap and 4 screws that are in the included toolkit bag. After removing the cardboard top, find the toolkit shrink wrapped to the seat. In it you will find a 5mm allen and 10mm crescent wrench to help remove the fasteners on the crate packaging. The safety wires can be removed by hand or even more quickly by snipping them off with a wire cutter.

For safety reasons and shipping regulations compliance, the battery must be shipped with a limited percentage of charge and disconnected if possible. Customers that receive their Zoomer via LTL freight will need to use the set of keys to open the locking compartment underneath the rubber mat and connect the battery. Simply find the 3 prong plug in the compartment and firmly and fully insert it into the receptacle on the battery. Dont forget to close and lock the compartment and charge for at least 2 hours before riding.

The chargers are a switching type power supply and out of the box are capable of between 100 and 240 volts. They are terminated in the north american two prong flat blade power plug, and with the use of a good quality travel adapter, they can be connected to other 220/240 style receptacles. If you don't have a travel adapter or wish to make the conversion permanent, you can simply cut the plug off and replace it with the corresponding plug of choice; the polarity doesn't matter as the charger is an isolated and ungrounded type.

Because the Zoomer qualifies as an e-bike, it is bike lane legal in most jurisdictions, which means it's not required to be registered or insured. Most states allow for riders age 16 and over to be unlicensed and require that the rider wear a DOT approved helmet. It is up to the rider to determine if they are within the city and state laws that they are operating the vehicle in.

The Zoomer can be a tight fit in it's packaging and due to the pressure placed on the front and rear fenders while in transit, it is certainly possible that either one has been pushed slightly out of position causing it to make contact with the tire while in motion. Take a close look at particularly the rear fender that has very close tolerances and make sure that the back edge with the red reflector isn't making contact. If it is, simply grab the fender with both hands and with a little bit of force, correct its position until it's no longer rubbing in the front or back. You may loosen or tighten up the fender's screws as necessary to complete this step. 

We will be offering pre-orders from time to time on out of stock color combinations. We cannot offer pre-orders before production starts on a batch and will close pre-orders after a certain quantity until after inventory arrives and we begin shipping out outstanding orders, so be sure to check back often. Please contact us if there is a color combination you do not see but would like to special order and we will do what we can to accommodate your request.

We are working hard to get the best accessories available for your Zoomer and stock enough as they sell quickly. These include the passenger seat, front utility basket, brake perch mounted mirror, additional batteries, and upgraded charger amongst others. Please contact us if there are more accessories you would like to see us stock for your Zoomer!

Yes! While we are working hard to offer the best price on Zoomers, we certainly appreciate you choosing us and so with every purchase of 2 or more Zoomers, you will receive $50 off the sale price of each Zoomer.

We are certainly happy to entertain special requests if you live in island states/territories or in another country. There are a few restrictions that prevent us from simply selling or shipping anywhere in the world. Several factors such as battery shipping safety regulations, e-bike power output limitations, and shipping surcharges for a larger/heavier freight item make each case a unique one that would require special attention. Please contact us so we can gather the necessary information to accurately quote you.

Most LTL carriers have a cut off time for the early afternoon to schedule a pickup for the very next business day. As such, if you order before 12pm Pacific Time, we will book your shipment for pickup on the next business day. Orders placed after that time may not be picked up for one or two more business days, up to three total. Once your Zoomer is in the carriers hands, it can take anywhere between 2 and 7 business days for delivery depending on how far the shipping address is located from our Portland warehouse. We offer white glove deliveries in some markets with the help of distributors so if you selected that option, you may receive your Zoomer in about 1 to 3 business days. A tracking email gets sent out as soon as the shipment has departed the warehouse and the carrier has provided a BOL number.

Yes! While the Zoomer's large tire format does very well in sand, snow and rain, we advise you to exercise extreme caution while having maximum fun. As with any inclement riding, keep in mind the road surface beneath you and be careful wherever there is the potential for washing out, hydroplaning or losing traction while braking. Having said that, Zoomers are a blast no matter where you ride, but please, be considerate to your neighbors and the general public!

The Zoomers are designed and configured to deliver an appreciable amount of range while still being fun and safe. Maximum range is certainly dependent on the rider mass, the terrain and grade of the riding surface, and the average speed at which the ride is conducted. The easiest way to add range is to purchase an additional battery for your Zoomer, which you can leave and swap out at your round trip half way point or even carry with you if you are committed to going really far. The batteries are an easily swappable, plug and play design. You can always go slower or accelerate less quickly from every stop, but that doesn't sound like much fun.

Each Zoomer model's power configuration is set to a maximum speed. The power train is a bit of a matched set that includes the hub motor, the motor controller and the battery. To make a Zoomer go faster and longer, it would require a higher continuous current motor, a more capable power output motor controller, and a higher pulse current lithium ion battery package. In the future we plan to sell various power train sets so you can upgrade your Zoomer or build out something of your very own design!

Woah! We have already had reports of sites offering a similar model for an unreal low price. Be careful please, as we believe those consumers were scammed out of their hard earned money. Frankly, our price is already realistically very low. From manufacturing costs to inventory/warehousing/distribution costs to handling and nationwide free shipping, we are definitely passing along a great deal! We have sold out of all of our previously used units, but may have plans to sell sales demo or scratch and dent models and an additionally discounted price, so be sure to check back often!

Yes! We partner with Affirm to offer pay over time financing starting as low as 0%. You can find example offerings next to the price of each product we offer, as well as in cart before you checkout. Please click the link next to each Affirm offer to see more information and program options. For more information about how Affirm works, please click here.

We have designed the packaging of the battery to be as safe as possible. All batteries come with a built-in BMS that prevents over voltage charging, over current charging, and under voltage discharging. Additionally, the batteries are packaged in a thick wall steel enclosure for maximum safety and prevention of punctures or damage if dropped. Your safety is of utmost importance, so we advise you only use the included charger or similar manufacturer approved chargers. Discontinue use should the battery shows any signs of damage, such as smoke, bloating, or extremely short run times after a full charge.

Great question, our Zoomer batteries are plug and play and easily transportable. Its no problem if you live in a condo, apartment, prefer to park your Zoomer outside, or just need the flexibility of remote charging, don't worry, we've got you covered. Just open the locking compartment under the floor mat, unplug and remove the battery, and take it wherever is most convenient to charge. The battery has a carrying handle and is equipped with the same connector as the scooter, so the charger works interchangeably.